Web Client not authorized

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Hi Carlos,

By any chance does your user name or password contain a colon, or any other punctuation?

Hi Caleb,

no, my user name and password are only text (without accents).

Thanks for the reply!

Looking back over previous cases I couldn't find anything related to this aside from a situation with passwords that contained a :

You might check the log file, located at installdirectory\server\scrumworks\log\server.log

It may be recording an error that can tell you what the problem is. Unfortunately this isn't an error that I have seen in our Pro version since the : password issue was fixed back in 3.0, so I don't really have a lot to suggest.

'2010-02-11 11:38:34,643 ERROR [STDERR] com.danube.util.NotAuthorizedException: You are not authorized for this command.
2010-02-11 11:38:34,643 ERROR [STDERR] at com.danube.scrumbag.controller.WebController.runCommandIfAuthorized(WebController.java:97)
2010-02-11 11:38:34,643 ERROR [STDERR] at com.danube.scrumbag.command.web.Login.processLogin(Login.java:34)
2010-02-11 11:38:34,643 ERROR [STDERR] at com.danube.scrumbag.command.web.Login.execute(Login.java:21)
2010-02-11 11:38:34,643 ERROR [STDERR] at com.danube.scrumbag.controller.WebController.doPost(WebController.java:80)
2010-02-11 11:38:34,643 ERROR [STDERR] at com.danube.scrumbag.controller.WebController.doGet(WebController.java:128)
2010-02-11 11:38:34,643 ERROR [STDERR] at javax.servlet.http.HttpServlet.service(HttpServlet.java:697)
2010-02-11 11:38:34,643 ERROR [STDERR] at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
2010-02-11 11:38:34,643 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
2010-02-11 11:38:34,643 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
2010-02-11 11:38:34,643 ERROR [STDERR] at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
2010-02-11 11:38:34,643 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
2010-02-11 11:38:34,643 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
2010-02-11 11:38:34,643 ERROR [STDERR] at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
2010-02-11 11:38:34,643 ERROR [STDERR] at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
2010-02-11 11:38:34,643 ERROR [STDERR] at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:175)
2010-02-11 11:38:34,643 ERROR [STDERR] at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:524)
2010-02-11 11:38:34,643 ERROR [STDERR] at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:74)
2010-02-11 11:38:34,643 ERROR [STDERR] at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
2010-02-11 11:38:34,643 ERROR [STDERR] at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
2010-02-11 11:38:34,643 ERROR [STDERR] at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
2010-02-11 11:38:34,643 ERROR [STDERR] at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
2010-02-11 11:38:34,643 ERROR [STDERR] at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
2010-02-11 11:38:34,643 ERROR [STDERR] at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664)
2010-02-11 11:38:34,643 ERROR [STDERR] at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
2010-02-11 11:38:34,643 ERROR [STDERR] at org.apache.tomcat.util.net.MasterSlaveWorkerThread.run(MasterSlaveWorkerThread.java:112)
2010-02-11 11:38:34,643 ERROR [STDERR] at java.lang.Thread.run(Unknown Source)
2010-02-11 12:14:54,642 ERROR [org.apache.catalina.core.ContainerBase.[jboss.web].[localhost].[/scrumworks]] Internal error:
ClientAbortException: java.net.SocketException: Connection reset by peer: socket write error'

This is the error log.

I was searching any solution for this error but i can't find anything!

I was thinking that the problem is the server ports, but i open its and i can use the ScrumWorks with the DesktopClient, so i discard this option.

The ScrumWorks WebClient works with Safari web browser?

Hi Carlos,

I believe it used to work with Safari, I don't know if it does with the latest version however. I know that at least one of the developers here runs a Mac, and some of our trainers, so I can tell you that the pro version does work.

Unfortunately, since we don't update Basic currently if something did change in Safari to begin causing this issue I could offer no solution.

You may try using something like Firefox to troubleshoot this.

Hi Caleb, thanks for the reply again!

I test the Web Client with the FF and occour the same problem, so i don't think that the cause of this issue is the web browser.

I'm searching and trying many possibilities to fix this, but i'm not having success.

Hi Carlos,

One thing that is often useful is to try to get into the system that actually hosts the ScrumWorks server, and access it directly using

http://localhost:8080/scrumworks/

If that does work it will tell that the issue has something to do with the connection between your client system, and the host system.

If it doesn't work then you know it is just an issue with the server.

I also got same "unauthorized" error when testing the ScrumWorks Basic 1.8.4 Web client. I was unable to login to the web client as "administrator", but when I created another account in the desktop client and logged into the Web client using that, it worked :)