Unable to install basic server

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Caleb Brown (Official Rep) June 30, 2010 21:22

Hi kmroge,

Do you have any details on what has gone wrong? Any error messages for example? Or the step it is failing on?

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Hi kmroge, Do you have any details on what has gone wrong? Any error messages for example? Or the step it is failing on?

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kmroge June 30, 2010 21:26

I am attaching another picture. It fails during SrumWork basic server installation

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I am attaching another picture. It fails during SrumWork basic server installation<a href="http://s3.amazonaws.com/satisfaction-production/s3_images/238064/InstallError.jpg"><img src="http://s3.amazonaws.com/satisfaction-production/s3_images/238064/InstallError_inline.jpg" alt="" /></a>

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kmroge June 30, 2010 21:27

I tried starting the server manually, I get error

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I tried starting the server manually, I get error<a href="http://s3.amazonaws.com/satisfaction-production/s3_images/238068/serverproblem.jpg"><img src="http://s3.amazonaws.com/satisfaction-production/s3_images/238068/serverproblem_inline.jpg" alt="" /></a>

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kmroge June 30, 2010 21:28

I am working on WIN7 and have installed JRE-6u20

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I am working on WIN7 and have installed JRE-6u20

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Caleb Brown (Official Rep) June 30, 2010 21:31

Looks like a permissions issue? Maybe UAC interfering with the installation or the service starting up?

I don't believe I have seen anyone try installing Basic on Win 7 yet. I know I was able to get it to run on a Vista system, but I had to turn UAC off to get that to work.

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Looks like a permissions issue? Maybe UAC interfering with the installation or the service starting up? I don't believe I have seen anyone try installing Basic on Win 7 yet. I know I was able to get it to run on a Vista system, but I had to turn UAC off to get that to work.

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Victor Szalvay (Official Rep) June 30, 2010 21:41

Basic is not really tested/supported on Windows 7, but I suspect this has to do with installing as an Administrator.

Try right clicking the install script and "Run as administrator".

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Basic is not really tested/supported on Windows 7, but I suspect this has to do with installing as an Administrator. Try right clicking the install script and "Run as administrator".

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kmroge June 30, 2010 22:45

Thanks for your prompt support!! It was UAC problem. I have installed it successfully

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Thanks for your prompt support!! It was UAC problem. I have installed it successfully

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