dwiese
sad I’m frustrated and sad.

Program Editor Contention and Slow to Apply

Caleb -
We've run into some challenges with editing our program releases.
1) Contention when more than one person is in the Program Editor caused overwriting of changes (like multiple people in an Excel spreadsheet).
2) Changes are very slow to apply (maybe because it's checking/writing all the records?).
3) Oftentimes, I have to click Apply / OK multiple times and even get prompted when x-ing out of the window after having Applied. In those situations I usually end up clicking Cancel and hoping my changes have actually applied. There's not a particular situation in which this occurs, it's just quite often.

Background: With the way we're setup, the Program is 2010 and each Program Release consolidates the efforts of all of our software development teams, each of which has their own Product. Even after some consolidation of objectives for release 10R1 (Q1 work), we have 68 objectives (epic themes) just for 10R1.

Have you heard about any of this before?
Have you guys considered having the Apply / OK / Cancel buttons on the Epic Editor so only one record needs to be written at a time? (We'd still need them on the Program Editor to save any prioritization changes.)

Thanks,
Debbie W.
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  • Hi Debbie,

    I will need to speak with the development group regarding the contention issue. Also, this is the first report we have had of this slowness.

    Could you send the server.log file located on your server at installdirectory\server\scrumworks\log\ ? Along the last 2 log files for comparison, also found in the log directory.

    Also, the output from the Help - About ScrumWorks Pro from within the Desktop Client.

    I will need these things to bring this to the development group. Just go ahead and email them to support@danube.com and I will see what I can do about getting you a response.
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